1. Introduction
Global Aerosols ("we", "our", or "us") is a specialist aerosol formulation, contract manufacturing, and technical consultancy. This Privacy Policy applies to all personal data processed through our website at www.globalaerosols.com and through any related services, communications, or consulting engagements.
By visiting our website or contacting us for services, you agree to the practices described in this policy. If you do not agree, please refrain from using our website or submitting personal information to us.
This policy should be read alongside our Terms & Conditions and any specific consulting engagement agreement you may have entered into with us.
2. Information We Collect
2.1 Information You Provide Directly
We collect personal information when you:
- Submit a contact or enquiry form — name, email address, company name, phone number, and project description.
- Request a consultation or audit — additional technical, commercial, and product details relevant to your formulation or process project.
- Send us an email — all content and metadata of that communication.
- Engage our services — business contact details and project-relevant information necessary to deliver the consultancy.
2.2 Information Collected Automatically
When you visit our website, we automatically collect:
- IP address and approximate geographic location (country / city level).
- Browser type, version, and operating system.
- Pages visited, time spent on pages, and navigation paths.
- Referral URL (the site you came from).
- Device type and screen resolution.
This data is collected via server logs and analytics tools and is used in aggregate, anonymised form.
2.3 Information from Third Parties
We may receive publicly available information about companies or individuals from platforms such as LinkedIn if you connect with us professionally. We do not purchase or obtain data from data brokers.
3. How We Use Your Information
We use the personal data we collect for the following purposes:
| Purpose | Examples |
|---|---|
| Responding to enquiries | Replying to contact form submissions and email queries. |
| Delivering consulting services | Providing aerosol formulation advice, filling line support, propellant system guidance, and project deliverables. |
| Service improvement | Analysing website usage patterns to improve content and navigation. |
| Marketing communications | Sending relevant technical updates or service announcements (with your consent). |
| Legal & compliance | Complying with applicable laws, regulations, and professional standards. |
| Security | Detecting and preventing fraudulent or malicious activity on our website. |
We will never sell your personal information to third parties for their own marketing purposes.
4. Legal Basis for Processing
Where applicable (including for individuals in the European Economic Area and United Kingdom), we process your personal data on the following legal bases under GDPR / UK GDPR:
- Contractual necessity — to fulfil a consulting engagement or pre-contractual enquiry.
- Legitimate interests — for website analytics, security, and improving our services, where these do not override your fundamental rights.
- Consent — for optional marketing communications. You may withdraw consent at any time.
- Legal obligation — where required by applicable law.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Enquiry and contact records — up to 2 years from last contact, unless an ongoing relationship continues.
- Consulting engagement records — 7 years from project completion (to satisfy statutory and professional obligations).
- Website analytics data — aggregated data retained for 26 months; raw IP-level data is anonymised within 90 days.
- Marketing consent records — retained until you withdraw consent, plus a reasonable administrative period thereafter.
When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you.
- Rectification — request correction of inaccurate or incomplete data.
- Erasure — request deletion of your personal data ("right to be forgotten"), subject to legal retention obligations.
- Restriction — request that we restrict processing of your data in certain circumstances.
- Portability — receive your data in a structured, machine-readable format.
- Objection — object to processing based on legitimate interests or direct marketing.
- Withdraw consent — at any time, where processing is based on consent.
To exercise any of these rights, contact us at consulting@globalaerosols.com. We will respond within 30 days. We may need to verify your identity before processing your request.
If you are dissatisfied with our handling of your data, you have the right to lodge a complaint with your local data protection authority.
9. International Data Transfers
Global Aerosols is headquartered in Mumbai, India. If you are located outside India, your personal data may be transferred to and processed in India or other countries where our service providers operate. Where such transfers are subject to the GDPR or UK GDPR, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or adequacy decisions) to protect your data.
10. Children's Privacy
Our website and services are directed solely at business and professional users and are not intended for children under the age of 16. We do not knowingly collect personal data from individuals under 16. If we become aware that we have collected data from a child, we will delete it promptly.
11. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include:
- HTTPS encryption for all web traffic.
- Access controls limiting who can view client and enquiry data.
- Regular security reviews of our hosting and service provider infrastructure.
No method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by law.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. The updated policy will be posted on this page with a revised "Effective date". We encourage you to review this page periodically.
If we make material changes that significantly affect how we use your data, we will provide prominent notice on our website or, where we hold your contact details, by email.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Global Aerosols
Email: consulting@globalaerosols.com
Phone: +91 98195 48320
Website: globalaerosols.com
We aim to respond to all privacy-related enquiries within 30 calendar days.